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Privacy Policy

Last Updated: March 2026

At Kingmaker Casino, we take your privacy seriously. This Privacy Policy explains what personal information we collect from you, how we use it, and how we keep it safe. It applies to all players who access our website, mobile platform, or any of our services.

We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) for players located in the European Economic Area.

1. What Information We Collect

We collect personal information that is necessary to provide you with a safe, legal, and enjoyable gaming experience.

1.1 Personal Identification Data

  • Full name
  • Date of birth (to verify you are 18 years or older)
  • Residential address
  • Email address
  • Phone number
  • Government-issued ID (such as a passport or driver's licence)

1.2 Financial Information

  • Payment method details (credit/debit card, e-wallet, bank account)
  • Deposit and withdrawal history (in AU$)
  • Transaction records

2. How We Collect Your Information

Here's how we collect data.

2.1 Directly From You

We collect information when you register an account, make a deposit or withdrawal in AU$, contact our support team, or complete a responsible gambling form.

2.2 Automatically

When you browse or play on our platform, we automatically collect technical data through cookies, log files, and similar tracking technologies. See Section 6 for full details on our cookie practices.

2.3 From Third Parties

We may receive information from:

  • Identity verification providers (KYC/AML checks)
  • Payment processors and banking institutions
  • Fraud prevention and security services

3. Why We Use Your Information

We collect and use your information for a number of purposes, each designed to ensure we can provide you with a safe, reliable, and personalised experience.

3.1 To Operate Your Account

We use your data to create and manage your account, process deposits and withdrawals in AU$, verify your identity, and deliver our services to you.

3.2 Legal and Regulatory Compliance

We are required by law to verify your age and identity, conduct anti-money laundering (AML) checks, and maintain accurate financial records. This is a legal obligation we cannot waive.

3.3 Responsible Gambling

We use your gaming activity and account data to monitor for signs of problem gambling and to enforce any limits or self-exclusions you have requested.

3.4 Customer Support

When you contact us, we use your information to respond to your enquiry and improve our service.

3.5 Marketing (With Your Consent)

If you have opted in, we may send you promotional offers, bonus updates, and news about Kingmaker Casino. You can opt out at any time by clicking "unsubscribe" in any email or contacting our support team.

4. How We Store and Protect Your Information

We take the security of your personal information seriously and have measures in place to ensure it is stored safely and protected from unauthorised access.

4.1 Data Storage

Your data is stored on secure, encrypted servers. Where data is held or processed outside Australia, we ensure equivalent privacy protections are in place, consistent with APP 8.

4.2 Security Measures

We use industry-standard protections, including:

  • SSL/TLS encryption for all data in transit
  • Two-factor authentication (2FA) options for your account
  • Regular security audits and penetration testing
  • Strict internal access controls — only authorised staff can view your data

5. Who We Share Your Information With

We do not sell your personal information. We only share it when necessary, and only with the following parties:

5.1 Service Providers

Third-party vendors who help us operate our platform, process payments (including AU$ transactions), verify identities, and provide customer support. All are bound by strict data protection agreements.

5.2 Regulatory and Legal Authorities

We may disclose information to government agencies, law enforcement, or gambling regulators when required by law or court order.

5.3 Responsible Gambling Organisations

Where required, we share data with bodies such as BetStop to support national self-exclusion obligations.

6. Cookies

We use cookies and similar technologies on our platform to enhance your experience and help us understand how our services are used.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep your session secure, and understand how players use our platform.

6.2 Types of Cookies We Use

  • Essential cookies – Required for the site to function (login sessions, security)
  • Analytics cookies – Help us understand site usage and improve performance
  • Marketing cookies – Used to show relevant promotions (only with your consent)

6.3 Managing Cookies

You can control cookie settings through your browser or via our cookie consent tool when you first visit our site. Note that disabling essential cookies may affect your ability to log in or use certain features.

7. Your Rights

You have certain rights regarding your personal information, and we are committed to making it easy for you to exercise them.

7.1 Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

7.2 Deletion

You may request that we delete your personal data. Please note that we are legally required to retain certain records (such as transaction data in AU$) for a minimum period — see Section 8.

7.3 Opt-Out of Marketing

You can withdraw consent for marketing communications at any time, at no cost to you.

7.4 Complaints

If you believe we have mishandled your personal information, you can lodge a complaint with us directly (see Section 9) or contact the OAIC at www.oaic.gov.au.

7.5 GDPR Rights (EEA Players)

If you are located in the EEA, you also have rights to data portability, restriction of processing, and to object to certain uses of your data.

8. How Long We Store Your Data

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8.1 Active Accounts

We retain your personal information for as long as your account is active or as needed to provide our services.

8.2 Closed Accounts

Following account closure, we retain your data for a minimum of 7 years to meet our legal and regulatory obligations under Australian anti-money laundering laws and gambling regulations.

8.3 Marketing Data

If you opted in to marketing, we will retain your contact details for this purpose until you opt out, after which we will remove you from our marketing lists promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we're here to help.

9.1 Privacy Officer

If you have any questions, concerns, or requests relating to your personal information, please contact our Privacy Officer:

Email: [email protected]
Live Chat: Available 24/7 via our website
Postal Address: Kingmaker Casino, Privacy Officer,

9.2 Response Times

We aim to respond to all privacy-related enquiries within 30 days. If your request is complex, we will notify you within 30 days and provide a reasonable estimate of when you can expect a full response.